BillyBets Privacy Policy

At BillyBets, we respect your privacy and are committed to protecting your personal data whenever you use our platform. This Privacy Policy explains how we at BillyBets Casino collect, use, store and safeguard your information when you visit our website, register an account, or use our casino and sports betting services. By accessing our site, you agree to the practices described below.

Information We Collect

Our BillyBets platform collects personal data necessary to provide our services, verify your identity, and comply with licensing obligations under Anjouan Gaming, Government of the Autonomous Island of Anjouan, Union of Comoros. We gather the following categories of information:

• Registration details such as your name, date of birth, email address, phone number, and country of residence
• Identity verification documents, including proof of address and government-issued ID
• Financial information related to deposits, withdrawals, and payment methods, including cryptocurrency wallet addresses
• Gaming and betting activity, including games played, bets placed, and transaction history
• Technical data such as IP address, device type, browser information, and login timestamps
• Communication records when you contact our support team via LiveChat or email

How We Use Your Information

We at BillyBets use your personal data to operate our services, process your transactions, and maintain a secure gaming environment. Our purposes for processing data include:

• We verify your identity and age to ensure compliance with our Terms and licensing requirements
• We process deposits and withdrawals across currencies including AUD, EUR, BTC, ETH, USDT and other supported methods
• We monitor account activity to detect fraud, money laundering, or breaches of our Terms
• We personalise promotions, including our Welcome Bonus and VIP loyalty rewards, based on your activity
• We send service-related communications, including updates on bonuses, withdrawals, and account status
• We improve our website functionality, game offerings, and customer support quality

Our BillyBets Casino loyalty program relies on tracking deposits, withdrawals, and bonus activity over a rolling 90-day period to determine your VIP level. This data is processed strictly to administer your benefits and withdrawal limits accurately.

Legal Basis for Processing

We process your information based on several legal grounds, including the performance of our contract with you, compliance with our legal and regulatory obligations, our legitimate business interests, and, where applicable, your consent. You may withdraw consent at any time, though this may limit your ability to use certain features of our services.

Sharing of Information

We do not sell your personal data. However, we at BillyBets may share information with trusted third parties in the following circumstances:

• Payment processors and financial institutions to facilitate deposits and withdrawals
• Identity verification providers to confirm your age and identity
• Regulatory authorities and law enforcement when legally required
• Game and sportsbook providers to deliver content and track gameplay
• IT and security vendors who help us maintain platform integrity

Our BillyBets platform ensures that any third party handling your data is bound by confidentiality obligations and appropriate data protection standards.

Data Storage and Security

We store player funds in separate client bank accounts, and we apply industry-standard security measures to protect your personal and financial data from unauthorized access, loss, or misuse. Our BillyBets Casino systems use encryption, secure servers, and restricted access controls. Despite these measures, no online transmission is entirely risk-free, and we encourage you to safeguard your own login credentials.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, tax, and regulatory obligations. If your account becomes inactive for 180 days, a monthly administration fee applies until the balance reaches zero, and we retain relevant records in accordance with applicable law even after account closure.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We at BillyBets Casino support the following rights where applicable:

• You have the right to access the personal data we hold about you
• You have the right to request correction of inaccurate information
• You have the right to request deletion of your data, subject to legal retention requirements
• You have the right to object to or restrict certain processing activities
• You have the right to data portability where technically feasible
• You have the right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, you may contact our support team at cs@billybets.com, and we will respond in accordance with applicable regulations.

Cookies and Tracking Technologies

Our BillyBets website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site performance. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality. For more details, please refer to our separate Cookie Policy.

International Data Transfers

As we at BillyBets operate across multiple jurisdictions and serve players in Australia and other localized markets, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure such transfers comply with applicable data protection laws.

Restricted Jurisdictions

We do not knowingly collect or process personal data from individuals residing in restricted countries, including but not limited to the United States, United Kingdom, Ukraine, Russia, and other jurisdictions listed in our Terms and Conditions. If we become aware that a user from a restricted territory has registered, we reserve the right to suspend the account and process data solely for compliance purposes.

Children's Privacy

Our services are intended strictly for individuals of legal gambling age. We do not knowingly collect personal data from minors. If we discover that a minor has provided us with personal information, we will take immediate steps to delete such data and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our BillyBets Casino services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal data, please reach out to our support team through LiveChat, available 24/7, or via email at cs@billybets.com. We are here to address your concerns and ensure transparency in how we manage your information.